Operations Manager

Location: Riyadh, Saudi Arabia

Reports To: CEO

Job Type: Full-time

Position Overview:

• We are seeking an experienced and dynamic Operations Manager to oversee the day-to-day activities of Arabian Hostels. 

• The Operations Manager will play a key role in ensuring the smooth and efficient operation of the hostel, while delivering exceptional guest experiences. 

• The ideal candidate will be a hands-on leader with a passion for hospitality and a commitment to delivering excellence in every aspect of hostel operations.

Responsibilities:

• Manage all aspects of hostel operations, including staff management, guest services, housekeeping, maintenance, and security.

• Hire, train, and supervise hostel staff to ensure high standards of service and professionalism.

• Develop and implement operational policies, procedures, and protocols to optimize efficiency and guest satisfaction.

• Monitor and manage inventory levels, procurement, and vendor relationships to ensure cost-effective operation.

• Maintain cleanliness, safety, and compliance with health and safety regulations throughout the hostel.

• Handle guest inquiries, complaints, and feedback in a timely and professional manner, striving to exceed guest expectations.

• Collaborate with the marketing team to develop promotional strategies and special events to attract guests and drive occupancy.

• Monitor and analyze key performance indicators (KPIs) to track hostel performance and identify areas for improvement.

• Stay updated on industry trends, competitor activities, and guest preferences to continuously enhance the hostel experience.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.

• Minimum of 5 years of experience in hospitality management, with at least 2 years in a supervisory or managerial role in Saudi Arabia.

• Strong leadership skills with the ability to motivate and inspire a diverse team.

• Excellent communication, interpersonal, and problem-solving skills.

• Proven track record of delivering exceptional guest experiences and driving operational excellence.

• Ability to work effectively in a fast-paced, dynamic environment with a customer-centric focus.

• Proficiency in Microsoft Office Suite or equivalents, ERP and property management software.

• Fluency in Arabic and English, more languages are preferable.